Question 1

How long will it take to receive my order?

Accepted Answer

It depends on where you are. For most orders, delivery typically takes 5-8 business days for the UK, the European countries, and the USA. (Please note that if the item is out of stock at our overseas warehouses, delivery may take slightly longer.)For other countries, the estimated delivery time is 8-15 business days.The above time limits apply to most cases, but there are exceptions sometimes. Please be aware of this.Delivery details will be provided in your confirmation email.

Question 2

How to track my order?

Accepted Answer

Please track your order at Tracking page https://17track.net/en

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.Select your region and the price you see is the final settlement price including shipping.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from https://www.17track.net/en Or email us: help@magcubic.com

Question 5

Which shipping carriers do you use?

Accepted Answer

We collaborate with all major carriers and local courier partners to ensure efficient shipping across the UK, Spain, France, Germany, Poland, Mexico, and the USA,like UPS,DHL,Royal mail,Fedex. For countries where we currently don’t have a warehouse, we primarily use 4PX or e-Post services. However, we are constantly expanding our network by adding more overseas warehouses in additional countries.

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

How Do I Upgrade the Firmware of L018?

Accepted Answer

Go to Settings > About devices > Local upgrade/Online upgrade

Question 8

How Do I Factory Reset the L018?

Accepted Answer

Go to Settings > Other Settings > Restore factory settings

Question 9

How Do I Zoom In/Out?

Accepted Answer

Go to Settings > Projection settings > Digital scaling

Question 10

How Do I Maunally Adjust the Keystone?

Accepted Answer

Go to Settings > Projection settings > Manual trapezoidal

Question 11

How Do I Get the System Version of the L018?

Accepted Answer

Go to Settings > About devices > UI version

Question 12

How Do I Connect Bluetooth Device?

Accepted Answer

Go to Settings > Bluetooth > Available devices

Question 13

How to I activate L018's Manual Focus?

Accepted Answer

Press the focus buttons on the remote control to get the best clarity.

Question 14

What Should I Do If My L018 Has No Sound?

Accepted Answer

Try the following steps to see if they help:1. Hit the Volume Up/Down button on the remote control 2. Connect your L018 to an external Bluetooth speaker via Settings > Bluetooth > Available devices3. Turn the projector to speaker mode 4. Factory reset the L018 via Settings > Other Settings > Restore factory settings

Question 15

What Should I Do If the Image is Tilted?

Accepted Answer

Try the following steps to see if they help:1. Update the firmware to the latest. Go to Settings > About devices > Local upgrade/Online upgrade2. Manaulally adjust the keystone. Go to Settings > Projection settings > Manual trapezoidal3. Go to Settings >Projection settings > Reset trapezoidal correction if the above tips not work

Question 16

What Should I Do If My App Crashes?

Accepted Answer

1. Try another Wi-Fi network and update the firmware. Go to Settings > About devices > Local upgrade/Online upgrade2. Check if your time zone is accurate via Settings > Date and time > Time Zone3. Clear data via Settings > Apps management > (App Name) > Clear Cache.4. Reset the L018 via Settings > Other Settings > Restore factory settings

Question 17

What Should I Do if the L018 Can't Connect to Wi-Fi(wifi)?

Accepted Answer

1. Place the L018 and your router within 16 ft / 5 m of each other. Test if other devices can connect to Wi-Fi.2. Check if your time zone is accurate via Settings > Date and time > Time Zone3. Try a different Wi-Fi network or connect to your phone's hotspot.4. Try your router's 2.4GHz and 5GHz settings.5. Reset the L018 by going to Settings > Other Settings > Restore factory settings.

Question 18

What Should I Do If My HDMI Has No Signal?

Accepted Answer

1. Use a different HDMI cable.2. Connect your L018 with another device with your HDMI cable.3. Disconnect from your L018 and try connecting your device with your TV via HDMI.4. Adjust the HDMI output resolution/Hz of the connected device to match your projector.

Question 19

What is L018's Projection Distance?

Accepted Answer

The distance between the projector and the projection surface must be a minimum of 1 m and a maximum of 3m. This ensures a projection image between 40" and 120".

Question 20

How Do I Cast a Windows (10 & 11) Device to the L018 Projector?

Accepted Answer

Via HDMI Cable：1. Connect your PC to the projector using an HDMI cable.2. Press the Windows logo key + P, then select one of the following options:PC screen only: Displays everything on your PC screen only. (For wireless projectors, this option will show as "Disconnect.")Duplicate: Shows the same content on both screens.Extend: Expands the display across both screens, allowing you to drag items between them.Second screen only: Displays everything on the connected projector screen, leaving the PC screen blank.Via Wireless:1. Ensure both the projector and Windows device are connected to the same network.2. Go to ScreenCast > Miracast and click the START button on the projector.3. Press the Windows logo key + K on your device, then select the projector.Note: Content from streaming services like Disney+ and Netflix cannot be mirrored or cast due to copyright protections. To view this content, install the relevant apps directly on the projector.

Question 21

How Do I Mirror From iOS Devices to L018?

Accepted Answer

Screen Mirroring From iPhone or iPad:1. Ensure both the projector and iOS phone are connected to the same network.2. Open Control Center and click on Screen Mirroring.3. Select the L0184. Once connected, your phone's screen will be displayed on the projection surface.Screen Mirroring From Mac1. Make sure that your Mac and L018 are on the same network.2. Click the AirPlay icon on the Mac and select your L018 to start mirroring. The AirPlay icon in the menu bar will turn blue when AirPlay is active.3. To stop mirroring, click the AirPlay icon again and then select Turn AirPlay Off. Note: For MacBook Air, MacBook Pro, and iMac, the AirPlay icon will only be displayed in the menu bar when AirPlay mirroring is available.

Question 22

How Do I Mirror From Android Devices to L018?

Accepted Answer

Screen Mirroring From Android Devices:1. Make sure that your Mac and L018 are on the same network.2. Download and intstall the Transcreen app.3. Go to ScreenCast > Android wireless and click the START button on the projector.4. Open the Transcreen app and click to search for L018.

Question 23

How do I switch to Bluetooth speaker mode?

Accepted Answer

1. Click the All apps button on the homepage and enter the Bluetooth Speaker to pair the Bluetooth device to enjoy the speaker.2. Press the "OK" key to close the screen. 3. Press the "Back" key or the "Home" key to exit the screen

Question 24

How Do I Upgrade the Firmware of HY320 NTV Projector?

Accepted Answer

Go to Settings > System Update > Search for Update > Internet/USB

Question 25

Is the projector compatible with Google smartphones?

Accepted Answer

Due to mirroring protocol issues of Motorola and Google phones, it prohibits screen mirroring directly from the projector. You need to have a Google Chromecast to connect it.

Question 26

How can I access Netflix, Prime Video, and YouTube?

Accepted Answer

The HY320NTV comes with officially licensed Netflix, Prime Video, and YouTube pre-installed. No TV stick is required. Simply press a button on the remote control to launch these apps quickly and easily.

Question 27

Can I download other apps?

Accepted Answer

The HY320NTV runs on Whale OS, and you can download apps directly from the Appstore. If you can't find a specific app, please contact our support team for assistance.

Question 28

How do I screen-mirror iOS devices to the HY320 NTV?

Accepted Answer

1.Go to Settings > Device Preference > Whale OS Cast > TV casting 2.Use the AirPlay feature on your iOS devices, ensuring both devices are connected to the same WiFi network 3.Copyrighted content from apps like Disney+ cannot be mirrored or cast

Question 29

Important Note ：C Must-Read

Accepted Answer

Due to the HDCP (High-bandwidth Digital Content Protection) agreement, screen mirroring may not function properly (no image or sound) when attempting to mirror content from certain apps, such as Amazon Prime Video, Netflix, Hulu, and others.

Question 30

How Do I Get the Firmware Verion of HY320NTV Projector?

Accepted Answer

Go to Settings > System Update > Current Software > Current softeware infor

Question 31

How Do I Personalize the HY320NTV Projector's Picture Settings?

Accepted Answer

Go to Settings > Picture > Personalized Picture Settigns

Question 32

How Do I Enter the Eye Protection Mode of HY320NTV Projector?

Accepted Answer

Go to Settings > Picture > Eye Protection Mode

Question 33

How Do I Reduce the Noise of HY320NTV Projector?

Accepted Answer

Go to Settings > Picture > Noise Reduction

Question 34

How Do I Personalize the HY320NTV Projector's Sound Settings?

Accepted Answer

Go to Settings > Sound

Question 35

How Do I Get the Serial Number of the HY320NTV Projector?

Accepted Answer

Go to Settings >  Device Preferences > About > Device infor > Serial number

Question 36

How Do I Factory Reset the HY320NTV Projector?

Accepted Answer

Go to Settings >  Device Preferences  > Factory settings 
Note: This will reset the setting for Picture, Sound and CEC Switch.

Question 37

How Do I Reset the HY320NTV Projector?

Accepted Answer

Go to Settings >  Device Preferences  > Reset Projector
Note: This will reset all the settings.

Question 38

How Do I Zoom In/Out?

Accepted Answer

Go to Settings > Lens > Digital zoom (50%-100%)

Question 39

How Do I Maunally Adjust the Keystone.

Accepted Answer

Go to Settings > Lens > Keystone correction > Auto Keystone Correction Off > 4-corner correction

Question 40

How Do I Get the System Version of the HY320NTV Projector?

Accepted Answer

Go to Settings > Device Preferences > About > Device info

Question 41

How Do I Connect Bluetooth Device?

Accepted Answer

Go to Settings > Bluetooth > Search for Bluetooh device

Question 42

How Do I Cast a Windows (10 & 11) Device to the HY320 NTV Projector?

Accepted Answer

Via HDMI Cable1. Connect your PC to the projector using an HDMI cable. 2. Press the Windows logo key + P, then select one of the following options: PC screen only: Displays everything on your PC screen only. (For wireless projectors, this option will show as "Disconnect.") Duplicate: Shows the same content on both screens. Extend: Expands the display across both screens, allowing you to drag items between them. Second screen only: Displays everything on the connected projector screen, leaving the PC screen blank. Via Wireless: 1. Ensure both the projector and Windows device are connected to the same network. 2. Go to Settings > Device Preference > Whale OS Cast > Miracast and then Click to opem Miracast. 3. Press the Windows logo key + K on your device, then select the projector. Note: Content from streaming services like Disney+ and Netflix cannot be mirrored or cast due to copyright protections. To view this content, install the relevant apps directly on the projector.

Question 43

What Should I Do If My HY320NTV Projector Has No Sound?

Accepted Answer

Try the following steps to see if they help:
1. Hit the Volume Up/Down button on the remote control 
2. Connect your HY320NTV to an external Bluetooth speaker via  Settings > Network > Bluetooth > Search for Bluetooh device
3. Factory reset the HY320NTV via Settings >  Device Preferences  > Factory settings

Question 44

What Should I Do If Manual Keystone Correction of HY320NTV Doesn't Work?

Accepted Answer

Try the following steps to see if they help:
1. Ensure the projector is properly aligned and that the lens is facing the screen directly.
2. Go to Settings > Lens > Reset keystone correction data
3. If the above steps don��t resolve the issue, manually adjust the keystone correction by going to Settings > Lens > Keystone Correction > Turn Off Auto Keystone Correction > 4-Corner Correction.

Question 45

What Should I Do If My App Crashes?

Accepted Answer

1. Try another Wi-Fi network and update the firmware. Go to Settings > System Update > Search for Update > Internet/USB 2. Check if your time zone is accurate via Settings > Device Preferences > Date & Time 3. Clear data via Settings > App Setting > View all apps > (App Name) > Clear Cache& Clear data. 4. Reset the HY320 NTV via Settings > Device Preferences > Reset Projector

Question 46

What Should I Do if the HY320 NTV Projector Can't Connect to Wi-Fi(wifi)?

Accepted Answer

1. Place the HY320NTV and your router within 16 ft / 5 m of each other. Test if other devices can connect to Wi-Fi. 2. Check if your time zone is accurate via Settings > Device Preferences > Date & Time 3. Try a different Wi-Fi network or connect to your phone's hotspot. 4. Try your router's 2.4GHz and 5GHz settings. 5. Reset the HY320 NTV by going to Settings > Other Settings > Restore factory settings.

Question 47

What Should I Do If My HDMI Has No Signal?

Accepted Answer

1. Use a different HDMI cable. 2. Connect your HY320NTV with another device with your HDMI cable. 3. Disconnect from your HY320NTV and try connecting your device with your TV via HDMI. 4. Adjust the HDMI output resolution/Hz of the connected device to match your projector.

Question 48

What is HY320NTV Projector's Projection Distance?

Accepted Answer

The distance between the projector and the projection surface must be a minimum of 1 m and a maximum of 4m. This ensures a projection image between 30 and 150". ,HY320 NTV,TRUE,FALSE,,,
How Do I Adjust the Brightness of the HY320NTV Projector?,"Sorry, the HY320NTV is unable to adjust the brightness manually. "

Question 49

What Should I Do If My HY320NTV is Unable to Power On?

Accepted Answer

1. Check if the power indicator is on when the power cabled is plugged in 2. Try another workable power cable 3. Update the projector via USB drive

Question 50

How do I screen-mirror Android devices to the HY320NTV?

Accepted Answer

1.Go to Settings > Device Preference > Whale OS Cast > Miracast 2.Connect your phone and the projector to the same network.Turn on wireless screencasting in the status bar of your phone. 3.Copyrighted content from apps like Disney+ cannot be mirrored or cast

Question 51

How Do I Pair the Remote with HY320NTV Projector?

Accepted Answer

1. During setup, press the "left and right buttons of the remote control simultaneously to pair and connect the projector.When pairing and connecting, the Bluetooth light will flash. 2. While pairing, point the remote at the infrared receiver. 3. Or go to Settings > Bluetooth > Available devices to search and pair. Note: The distance between the remote and projector should not exceed 20cm.

Question 52

How Do I Upgrade the Firmware of Projector?

Accepted Answer

Go to Settings > About devices > Online upgrade

Question 53

How Do I Factory Reset the Projector?

Accepted Answer

Go to Settings > Other Settings > Factory Reset Settings

Question 54

How Do I Zoom In/Out?

Accepted Answer

Go to Settings > Projection settings > Screen Zoom

Question 55

How Do I Maunally Adjust the Keystone.

Accepted Answer

Go to Settings > Projection settings > Keystone Correction

Question 56

How Do I Get the System Version of the Projector?

Accepted Answer

Go to Settings >About devices > UI version

Question 57

How Do I Connect Bluetooth Device?

Accepted Answer

Go to Settings > Bluetooth Settings > Available devices

Question 58

How Do I Adjust the Focus?

Accepted Answer

To get a clear picture, simply turn the focus wheel on the projector until the image is sharp.

Question 59

What Should I Do If My Projector Has No Sound?

Accepted Answer

Try the following steps to see if they help: 1. Adjust Volume: Press the Volume Up/Down button on the remote control to make sure the volume isn't muted or too low. 2. Connect to a Bluetooth Speaker: Go to Settings > Bluetooth Settings > Available Devices to connect your projector to an external Bluetooth speaker. 3. Check Video Format: If the video format includes Dolby sound, try playing a standard audio format to test if the issue is format-related. 4. Factory Reset: Perform a factory reset by navigating to Settings > Other Settings > Factory Reset to restore default audio settings. 5. Inspect Speaker Connection: If your projector has a built-in speaker, disassemble the device (with the projector powered off) to check if the speaker cable is securely connected. Note: Ensure the projector is turned off and unplugged while inspecting internal components to avoid any risk of injury.

Question 60

What Should I Do If the Image is Tilted?

Accepted Answer

Try the following steps to see if they help: 1. Ensure the projector is properly aligned and that the lens is facing the screen directly. 2. Navigate to Settings > Projection settings > Keystone Correction > Initial angle correction. 3. If the above steps don't resolve the issue, manually adjust the keystone correction by going to Settings > Projection settings > Keystone Correction > Turn Off Auto Keystone Correction > Manual Down keystonecorrection

Question 61

What Should I Do If My App Crashes?

Accepted Answer

1. Try another Wi-Fi network and update the firmware. Go to Settings > About devices > Online upgrade 2. Check if your time zone is accurate via Settings > Date And Time Setting> Time Zone Selection 3. Clear data via Settings > My Apps > (App Name) > Clear Cache. 4. Reset the projector via Settings > Other Settings > Factory Reset Settings

Question 62

What Should I Do if the Projector Can't Connect to Wi-Fi(wifi)?

Accepted Answer

1. Place the projector and your router within 16 ft / 5 m of each other. Test if other devices can connect to Wi-Fi. 2. Check if your time zone is accurate via Settings > Date and time > Time Zone 3. Try a different Wi-Fi network or connect to your phone's hotspot. 4. Try your router's 2.4GHz and 5GHz settings. 5. Reset the projector by going to Settings > Other Settings > Restore factory settings.

Question 63

What Should I Do If My HDMI Has No Signal?

Accepted Answer

1. Adjust the HDMI output resolution and refresh rate of the connected device. 2. Press the OK button on the remote control to confirm whether you can enter the screen projection interface and then try connecting the HDMI cable and external devices. 3. Try disconnecting and connecting the HDMI cable or using a different HDMI cable to see if this resolves the issue. 4. Connect the projector to another device using the same HDMI cable to determine if the issue is with the projector or the device. 5. If the issue persists, disconnect the projector and connect the device to a TV via HDMI to determine if the issue is with the device or the projector.

Question 64

What Should I Do If My Projector is Unable to Power On?

Accepted Answer

1. Check the Power Indicator: Ensure the power indicator light is on when the power cable is plugged in. 2. Try a Different Power Cable: Use another functional power cable to see if this resolves the issue. 3. Update the Firmware: If possible, update the projector to the latest firmware via USB drive.

Frequently Asked Questions